Administrative Care Coordination Unit (ACCU) & Ombudsman Program
Effective 03/18/2020, Maternal Child Health Program will provide limited services. Staff will still answer incoming calls.
Administrative Care Coordination Unit (ACCU):
The mission of ACCU is to provide education and outreach to Medical Assistance recipients to increase awareness of Medical
Attempt to resolve disputes by educating the MCO/MCO provider and the enrollee; utilize mediation or other dispute resolution techniques; assist the enrollee in negotiating the MCO’s internal grievance process and advocate on behalf of the enrollee throughout the MCO internal grievance and appeals process.