Administrative Care Coordination Unit (ACCU) & Ombudsman Program

Administrative Care Coordination Unit (ACCU):

The mission of ACCU is to provide education and outreach to Medical Assistance recipients to increase awareness of Medical
Assistance Programs.

Ombudsman Program:

Attempt to resolve disputes by educating the MCO/MCO provider and the enrollee; utilize mediation or other dispute resolution techniques; assist the enrollee in negotiating the MCO’s internal grievance process and advocate on behalf of the enrollee throughout the MCO internal grievance and appeals process.