Administrative Care Coordination Unit (ACCU) & Ombudsman Program


Phone: 410-543-6940



Administrative Care Coordination Unit (ACCU):

The mission of ACCU is to provide education and outreach to Medical Assistance recipients to increase awareness of Medical
Assistance Programs.

Ombudsman Program:

Attempt to resolve disputes by educating the MCO/MCO provider and the enrollee; utilize mediation or other dispute resolution techniques; assist the enrollee in negotiating the MCO’s internal grievance process and advocate on behalf of the enrollee throughout the MCO internal grievance and appeals process.

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