Addictions Frequently Asked Questions (FAQ’s)
Effective 03/18/2020, Behavioral Health will offer limited services. Staff will still answer the phones. Existing clients will be contacted directly to discuss care options (ex: telehealth). Methadone Program continues to operate on an altered schedule.
Phone: (410) 742-3784 | Fax: (410) 543-6680
Hours of Operation:
- Monday: 8:00 AM - 8:00 PM
- Tuesday: 8:00 AM - 5:00 PM
- Wednesday: 8:00 AM - 8:00 PM
- Thursday: 8:00 AM - 8:00 PM
- Friday: 8:00 AM - 5:00 PM
All clients with appointments after 5 p.m. will need to use the back entrance on the 4th floor of the parking garage.
How Do I Schedule an Intake?
Our Intakes are done by a walk-in process. They are Monday-Thursday at 8 am and are first come, first serve. We ask that you come to the top of the downtown parking garage located across from the library and behind the building. There is an entrance located there for our floor. It is locked until 8 am. You can wait there until we open at 8 am. Remember, it is first come, first serve.
What Should I Bring with Me to the Intake?
- Photo ID
- Social Security Card (if you have one)
- Proof of Current Address (if not already on your ID)
- Proof of ANY income you may have (wages, unemployment, SSI, etc.)
- ANY Health Insurance You have (MA, MCO, Private, etc.)
Will I be seen the same day?
When you come in for your intake, you will meet briefly with a supervisor and be triaged to see why you are here and what your needs may be. We have a certain amount of counselors available everyday to see clients. After you are triaged by one of our supervisors, you will be given the opportunity to come back that day for a same day appointment based on the number of counselors we have available. This number varies from day to day. If we fill up and there are no other counselors available, you may be asked to come back another day.
How long do the assessments take?
When you come back for your same day appointment and meet with one of our counselors for your assessment, you will be here for about 2-3 hours.
What Insurances do you take?
We accept many kinds of insurances, both state and private. State insurance includes MA (Medical Assistance), MCO’s (Priority Partners, Amerigroup, United Healthcare, Maryland Physician’s Care, Riverside, etc).
For Private Insurances, we are an Out-of-Network provider. However, we are in network with some BlueCross BlueShield plans. We will call your insurance company and see what the coverage is for these types of benefits. We will then let you know if you have any deductibles that have to be met before your insurance will pay any of the costs. We will bill your insurance company for your visits. Whatever they don’t pay you, the client, will be responsible for.
What if I don’t have any insurance?
We have information here to help you apply for insurance depending on your income. We have applications for Medical Assistance (MA) and we also have someone here on Monday thru Thursday to help you sign up through the MD Health Connection.
How much will my treatment cost?
Costs will vary depending on how much your insurance covers, if applicable.
If you don’t have any income, you will be given information on how to call and apply for medical assistance benefits.
Where should I park for my appointment?
- You can park in the parking garage that is located directly behind our building where you came in for your assessment. It is $1.00/per hour.
- Parking is also available for 2-hours free in the parking lot right across from the library.
- There is metered parking in front of the Health Department.