108 E. Main Street
Salisbury, MD 21801
(410) 749-1244

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MEDICAL ASSISTANCE TRANSPORTATION

OUR PHONE #
(410) 548-5142

OUR OFFICE HOURS
8:00 am - 5:00 pm
Monday - Friday

LOCATION
Seth H. Hurdle Building
108 East Main Street
Salisbury, MD 21804


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EFFECTIVE JUNE 26, 2014:

For any trips out of the area (over 30 miles), we are now required to have a referral on file BEFORE the trip takes place. It will be the client's responsibility to obtain the referral from their physician. 
Forms should be faxed directly to our office at (410) 219-2885. 

If no form is received, no transportation will be arranged. 

~ CLICK HERE FOR OUT OF AREA REFERRAL FORM ~

Eligibility Criteria

  • Medical Assistance recipients with QMB, SLMB, Family Planning Only and Medicare only DO NOT qualify for this service
  •  Appointments must be medically necessary
  • The medical provider/medical facility must accept Maryland Medicaid as payment for services
  • You must not own a car, and have no other way to get to your appointment
  • You must live or be going to a medical appointment more than 3/4 of a mile from a public transportation bus stop*
  • Call (410) 548-5142 to see if you qualify

*Note: If you do live near a bus stop and cannot ride the bus due to a medical condition, you may qualify with written confirmation from your doctor. Click HERE for the form.

Scheduling Your Ride

  • All service must be requested by 12 noon at least two business days before the ride is needed (Effective May 1, 2014), but can be scheduled up to two weeks in advance.
  • Be aware that all customers will be subject to a screening process to determine eligibility for services.
  • Shore Transit is currently contracted to provide the curb-to-curb service. So that you are ready when the bus arrives, you must call Shore Transit at 443-260-2300 after 3 p.m. the day before your scheduled ride to get your estimated pick up time.
  • Call (410) 548-5142 to schedule your ride, and have the following information available:
    • Your full name, address, date of birth, telephone number
    • Your 11-digit Medical Assistance number
    • The name/address of the medical facility and doctor where you are going.
    • How long your visit/procedure is expected to take.
    • Any special accomodations you may need:
      • Are you a wheelchair user? Do you have a ramp where you live?
      • Will someone else be going with you?
      • Do you use a cane or walker? Will you need the lift on the bus? 
      • Do you carry an oxygen tank?

Canceling Your Ride

  •  It is important to cancel your scheduled ride at least two hours before your scheduled pick-up time.
  • Call Shore Transit at (443) 260-2300, option 4,  to cancel your ride.
  • Failure to ride the bus once it arrives at your home or doctor's office is considered a "no show" and an excessive number of no shows may result in losing your riding privileges.

Non-Emergency Ambulance & Certain Wheelchair Services

  •  The current contractor is Lifestar Response, 410-546-0809.
  • A Physicians Certification Statement (PCS) is required. Click HERE for form.
  • All service is for non-emergency transports.
  • If you are a wheelchair user and are traveling to/from Peninsula Regional Medical Center or HealthSouth, Lifestar will be the provider of service.
 

Helpful Links

 

Services

The Wicomico County Health Department oversees the Maryland Medical Assistance Transportation Program to provide complimentary, non-emergency transportation to qualified Medical Assistance Recipients.

To determine your eligibility, call us at (410) 548-5142.

 


2014 Medical Assistance Transportation Customer Satisfaction Survey

Ride Restrictions

Effective September 1, 2014: Shore Transit will only transport Wicomico Residents to locations in Somerset and Worcester Counties on TUESDAYS and THURSDAYS. Please schedule your future appointments on one of these days. 


Shore Transit only visits locations EAST of the Bay Bridge on TUESDAYS and THURSDAYS. Your appointment time must be between 8:00 am and 2:00 pm, and you MUST schedule your ride no later than 12 noon two business days before your appointment.

Locations include, but are not limited to: Cambridge, Centreville, Chestertown, Denton, Easton, Kent Island, Stevensville, Vienna, Wye Mills


Due to high traffic volume during the summer months, Shore Transit does not travel to Baltimore or other locations WEST of the Bay Bridge on FRIDAYS, June through September. Please have your long-distance appointments scheduled for other days, appoitment times between 8:00 am and 2:00 pm.

Locations include, but are not limited to: Annapolis, Bel Air, Bowie, Catonsville, Cheverly, Glen Burnie, Pikesville, Timonium

Other Important Phone Numbers

  • Shore Transit: (443) 260-2300
  • City Cab: (410) 749-TAXI (8294)
  • Lifestar Response: (410) 546-0809
  • Somerset County MA Transportation: (443) 523-1722
  • Worcester County MA Transportation: (410) 632-0092