108 E. Main Street
Salisbury, MD 21801
(410) 749-1244


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MEDICAL ASSISTANCE TRANSPORTATION


The Wicomico County Health Department oversees the Maryland Medical Assistance Transportation Program to provide complimentary, non-emergency transportation
to qualified Medical Assistance Recipients.

Medical Assistance Transportation is for Wicomico County residents with active Medicaid who have no other means of  transportation available. This is a shared ride program - if you qualify for the service, you will be riding with other people. Be aware that all customers will be subject to a screening process to determine eligibility for services.

Effective Immediately: In an effort to make long distance trips more efficient and reduce travel time for medical appointments, clients will need to be at the same location they were dropped off in order to receive pick up. Leaving the facility where the appointment is scheduled is prohibited. Transportation will wait 30 minutes from the scheduled appointment end time.  Clients who leave their appointments and are missing for hours will be responsible for finding their own transportation back to the Eastern Shore. Trips across the bridge make a very long day when travel time is taken into account.  The Medical Assistance Transportation Program hopes the 30 minute wait time will help reduce the time you are traveling.

Eligibility Criteria

  • You must live in Wicomico County
  • You must have active Maryland Medicaid/Medical Assistance (Medical Assistance recipients with QMB, SLMB, Family Planning Only and Medicare only do not qualify for this service)
  • Appointments must be medically necessary
  • The medical provider/medical facility must accept Maryland Medicaid as payment for services
  • You must not own a car, and have no other way to get to your appointment
  • You must live or be going to a medical appointment more than 3/4 of a mile from a public transportation bus stop*
  • Call (410) 548-5142 to see if you qualify

*Note: If you do live near a bus stop and cannot ride the bus due to a medical condition, you may qualify with written confirmation from your doctor. Click HERE for the form.

Scheduling Your Ride

Effective May 1, 2014, all service must be requested by 12 noon at least two business days before the ride is needed, but can be scheduled up to two weeks in advance.

When calling (410) 548-5142 to schedule your ride, you must have the following information available:

  • Your full name, address, date of birth, telephone number
  • Your 11-digit Medical Assistance number
  • The name/address of the medical facility and doctor where you are going
  • How long your visit/procedure is expected to take
  • Any special accomodations you may need:
    • Are you a wheelchair user? Do you have a ramp where you live?
    • Is it medically necessary for you to have an attendant?
    • Do you use a cane or walker? Will you need the lift on the bus? 
    • Do you carry an oxygen tank?

Getting Your Pick Up Time

City Cab is currently contracted to provide the curb-to-curb service. So that you are ready when the transportation arrives, you must call them between 3 p.m. and 5 p.m. the day before your scheduled ride to get your estimated pick up time.

Effective November 15, 2016, if you live in a rural area you must call City Cab the day before your ride between 3 p.m. and 5 p.m. to confirm your ride - if you do not confirm, you will not be picked up. 

Locations include, but are not limited to: Hebron, Mardela Springs, Parsonsburg, Tyaskin, Willards

Ride Restrictions

Effective September 1, 2014We will only transport Wicomico Residents to locations in Somerset and Worcester Counties on Tuesdays and Thursdays.  Medical Transportation does not travel to Ocean City or Princess Anne. 


Transportation only visits locations East of the Bay Bridge on Tuesdays and Thursdays, and your appointment time must be between 8:00 am and 2:00 pm.

Locations include, but are not limited to: Cambridge, Centreville, Chestertown, Denton, Easton, Kent Island, Stevensville, Vienna, Wye Mills


Effective January 1, 2017: Wicomico County Medical Assistance Transportation will no longer be traveling west of the Bay Bridge on Fridays.  

Locations include, but are not limited to:  Annapolis, Baltimore, Bowie, Catonsville, Dundalk, Glen Burnie, Gwynn Oak, Laurel, Lutherville, Owings Mills, Rosedale, Timonium, Westminster. 

Non-Emergency Ambulance & Certain Wheelchair Services

  • The current contractor is East Coast Ambulance, (410) 663-2012.
  • A Physicians Certification Statement (PCS) is required. Click HERE for form.
  • All service is for non-emergency transports.
  • If you are a wheelchair user and are traveling to/from Peninsula Regional Medical Center or HealthSouth, East Coast will be the provider of service.

CONTACT US

Phone #
(410) 548-5142


Fax #
(410) 219-2885

Office Hours
8:00 am - 5:00 pm
Monday - Friday

Location
Seth H. Hurdle Building
108 East Main Street
Salisbury, MD 21804

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